ALL BASES COVERED   Consultant EMPLOYMENT DATES Start Date: October, 2000 Completion Date: Current RESPONSIBILITIES Support all the IS needs of dozens of small businesses throughout the twin cities area. Order and configure new servers, workstations etc. Main consultant for data security audits. Perform preventative maintenance on the workstations and servers at the businesses we supported. Various projects. ENVIRONMENT Primarily Microsoft 95, 98, NT, 2000 Server and Workstation. Intel workstations and servers. Microsoft Office 95, 97, 2000. Ethernet networks, DSL, Cable Modems, ISDN modems, Firewalls OTHER ACCOMPLISHMENTS Conducted training seminars for the sales staff on some areas of computer technologies. Pioneered the Minneapolis office data security audit service. HPI, PLASTICS INC. (RHI CONSULTING)   MIS Director EMPLOYMENT DATES Start Date: March, 2000 Completion Date: May, 2000 RESPONSIBILITIES As the only IS employee, I was known as "MIS Everything." Support 50-100 users across 3 locations in every technical aspect including phone system. Configure new hardware from various manufacturers. Review maintenance contracts for printers and fax machines. Recommend new hardware. Daily tape backups. Rollout new hardware and transition old hardware to new users. Install and configure software on all workstations. Various projects. ENVIRONMENT Primarily Windows NT4 Workstations and servers. Microsoft Office 97, Rumba TCP/IP utilities. Ethernet network running TCP/IP without DHCP. 100-150 workstations. OTHER ACCOMPLISHMENTS Streamline remote access, configured RAS server. Took over the position after the employee left. As the only IS employee I had to learn everything on the fly while providing support on pre-existing problems. Started a paper and can recycling plan. APPARTMENT SEARCH INC (RHI CONSULTING)   Senior Computer Tech EMPLOYMENT DATES Start Date: December, 1999 Completion Date: February, 2000 RESPONSIBILITIES Support 3 dozen remote stores with WAN connectivity and software support. Configure new hardware from various manufacturers. Rollout new hardware and transition old hardware to new users. Install and configure software on all workstations. Rollout fax software to the servers located in each store. Various projects. ENVIRONMENT Primarily Windows 95 / 98 and NT4 Workstations. Microsoft Office 97, RightFAX. Ethernet network running TCP/IP with DHCP. 50-100 workstations. OTHER ACCOMPLISHMENTS Optimized the imaging process with scripting. Started duties immediately with minimal introduction to the systems. NORWEST (RHI CONSULTING)     Assistant Systems Engineering EMPLOYMENT DATES Start Date: October, 1998 Completion Date: November, 1999 RESPONSIBILITIES Administer 60+ users LAN accounts and coordinate RAS and Exchange services. Server maintanance and backups. Configure new hardware from various manufacturers. Rollout new hardware and transition old hardware to new users. Install and configure software on all workstations. Supply technical support and desktop services to HRIS department. Various projects. ENVIRONMENT Primarily Windows 95 / 98 and NT4 Workstations. Microsoft Office 97, Smart Term, Peoplesoft. Token ring network running TCP/IP without DHCP. Ethernet network running TCP/IP with DHCP after rollout. Peer to Peer, NT Domains, and Novell Netware WAN. 50-100 workstations. OTHER ACCOMPLISHMENTS Single-handedly upgraded all workstations and printers from Token ring to Ethernet. Rolled out new version of PeopleSoft(tm) to all HRIS / Disabilities users. Updated inventory of all workstations in HRIS / Disabilities department. Created web-based form so users could change their password across multiple NT domains in one easy step. Developed technical resource intranet site with common how-to's so people could answer some of their own questions and resolve their own issues. Reorganized IS work area for greater convenience and efficiency. ANCHOR HOCKING PLASTICS (RHI CONSULTING)   Information Systems EMPLOYMENT DATES Start Date: August, 1998 Completion Date: October, 1998 RESPONSIBILITIES Configure new hardware from Dell. Rollout new hardware and transition old hardware to new users. Install and configure software on all workstations. Supply technical support and desktop services to two facilities. Monitor print queues on the mainframe and resume stalled printers. Manage tape backups on the server ENVIRONMENT Primarily Windows NT4, as well as some Windows 95, 3.11 and Mac OS7. Microsoft Office, Adobe Photoshop, Extra 3270 Token ring network transitioning to Ethernet. TCP/IP without DHCP. Novell Netware WAN. 50-100 Workstations. OTHER ACCOMPLISHMENTS Maintained IS department by myself for 1 week, the 2nd week I was there. Helped overcome cabling issues switching from token ring to ethernet. JOSTENS (RHI CONSULTING)   Helpdesk Analyst EMPLOYMENT DATES Start Date: January, 1998 Completion Date: July, 1998 RESPONSIBILITIES Configure new hardware from Dell. Rollout new hardware and transition old hardware to new users. Install and configure software on all workstations. Supply technical support and desktop services to three facilities. Track and log all support calls as detailed as possible. Place service calls on, and replace failed hardware. ENVIRONMENT Primarily Windows 95, 3.11 DOS and some Windows NT4 / Mac OS7. Microsoft Office 95 / 97 + Outlook, Extra 3270, Adobe PageMaker, DB2 Token ring network transitioning to Ethernet. TCP/IP and DHCP. Novell Netware WAN. Microsoft SMS for application distribution and remote control. Expert Advisor (tm) call tracking. 100-200 Workstations. OTHER ACCOMPLISHMENTS Devised a batch process for imaging workstations. Created a data backup script. MINNESOTA MUTUAL LIFE (WESTERN TECHNICAL)   Helpdesk Analyst EMPLOYMENT DATES Start Date: June, 1997 Completion Date: November, 1997 RESPONSIBILITIES Rollout new hardware and transition old hardware to new users. Supply technical support and desktop services to three large facilities. Track and log detailed information about each support call. Place service calls with IBM when necessary. ENVIRONMENT Primarily Windows NT4, as well as Windows 95, 3.11, Mac OS7 and OS/2 Warp. Microsoft Office 95 / 97 + Outlook groupware, Lotus Smart Suite, Lotus Notes Groupware, Extra 3270 Token ring network transitioning to ethernet. TCP/IP without DHCP. Novell Netware. 3,000 - 5,000 workstations Software distribution through Microsoft SMS OTHER ACCOMPLISHMENTS Wrote application to monitor print queues on more than a dozen print servers. Assisted rollout of Microsoft Outlook and Office 97. MICRON PC (PROSTAFF IT CONSULTANTS)   Technical Support EMPLOYMENT DATES Start Date: October, 1996 Completion Date: June, 1997 RESPONSIBILITIES Provide phone support to customers of Micron Electronics. Determine if the failure is hardware or software. Replace appropriate hardware when needed. Walk customer through troubleshooting to resolution. Track and log calls and service requests. ENVIRONMENT Worked in Windows NT4, but primarily supported Windows 95. Microsoft Office and Microsoft Home Essentials. OTHER ACCOMPLISHMENTS Received high marks on the Micron training test after 1 month of class. Created a technical resource web page where I put commonly used procedures and links to external resources for my co-workers and me to use. Created Web-based form for notifying customers when issues had been resolved.