Eric Jaakkola
Eagan, Minnesota
eric@net-express.com
www.net-express.com


OBJECTIVE A network administration position in a growing technological corporation where I can make full use of my abilities as well as add to them.
SKILLS Computer Administration
  • CCNA - Cisco certified.
  • Nearly 10 years of computer support experience.
  • Experience from supporting technology needs from dozens of small businesses in the Twin Cities.
  • Focus on customer service and communication skills.
  • Performed network security/firewall audits, network-wide antivirus and antispam solutions.
  • Familiar with many types of tape backup procedures and software.
  • Well versed in IIS, Remote Access, and other Internet server applications, as well as designing web sites.
  • NT4 and 2000 Server operations, managing user groups, active directory, sharing resources and data security.
Computer Hardware
  • Comfortable working with computer and server hardware, including assembling computers from scratch.
  • Frequently configure servers, firewalls, wireless, dsl routers, managed switches and network cabling.
  • Experience supporting Palm Pilots, printers, scanners, fax machines, zip drives, CD-ROM burners, digital cameras etc.
  • Can make recommendations on future hardware and software needs.
Computer Software
  • Vast support knowledge of Windows 9x, NT 4.0, 2000, XP as well as DOS
  • Support experience with Microsoft Office, Lotus Suite, Adobe PhotoShop as well as MS Front Page and various web tools.
  • Basic programming skills in C, Java, JScript, QBASIC, HTML and Batch scripting.
Flexibility
  • Able to start working on a new environment immediately, learning the environment as I go.
  • Quick learning, self-taught at very early age.
  • Self-starter, always looking for better ways to get things done.
  • Eager to learn, strong desires to further my knowledge and experience.
  • Enjoy working with others, sharing my knowledge and open to new ideas.
Dependability
  • Compelled to work until the job is completed.
  • Reliable, professional attitude toward finishing an assignment.
  • Logical and understandable problem solving.
EDUCATION
EXPERIENCE
  • Consultant, All Bases Covered
    Minnetonka, MN, October 2000-May 2003
    Computer Contractor June 1996-May 2000
    • MIS Director, Plastics Inc. (RHI Consulting)
      Eagan, MN, March 2000-May 2000
    • LAN Administrator, Apartment Search Inc. (RHI Consulting)
      Edina, MN, December 1999-Febuary 2000
    • LAN Administrator, Norwest - HRIS (RHI Consulting)
      Minneapolis, MN, October 1998-November 1999
    • Helpdesk Analyst, Plastics Inc. (RHI Consulting)
      St. Paul, MN, August 1998-October 1998
    • Helpdesk Analyst, Jostens (RHI Consulting)
      St. Paul, MN, January 1998-July 1998
    • Helpdesk Analyst, Minnesota Mutual Life (Western Technical)
      St. Paul, MN, June 1997-November 1997
    • Technical Support, Micron PC, Inc. (Prostaff IT)
      Roseville, MN, October 1996-June 1997
    • Helpdesk Specialist, Dayton Hudson Headquarters (Aerotek)
      Minneapolis, MN, June 1996-October 1996
  • Quality Assurance, LaserMaster Technologies, Inc.
    Eden Prairie, MN, Mar. 1st 1996-Apr. 19th 1996
AWARDS
  • Dean's 'A' Honor Roll, CLA University Of Minnesota
    Minneapolis, MN, 1994
  • Letter in Academics, Apple Valley High School
    Apple Valley, MN, 1993
HOBBIES
  • Programming, designing WWW pages and writing CGI scripts to make them interactive. Visit www.heliguy.com.
  • R/C modeling, enjoy building and operating model power-planes, helicopters, gliders, submarines, and boats.